SantaMax 7 Posted January 29 I have bought all of my leather from Your Tack and I can attest to the consistency in quality and their speed when it comes to getting your orders enroute. 1 Quote Link to comment
Jeff Hillyard 788 Posted February 13 (edited) **Buyer Beware** Shop at own risk. I originally purchased a 3.5” belt in 2021 and found it to be of excellent quality and definitely best bang for buck for belt with simple brass buckle. After the 2022 season I needed a regular belt for everyday wear and wanted to add a Santa Key to my look. Given how much I liked the Santa belt I decided to purchase a dress belt and the key holder from Your Tack. I didn’t care for the Santa Key they sold and purchased a key elsewhere. When the belt arrived it was too large and they accidentally sent me the Santa Key instead of the key holder. After reaching out via email and Facebook I did not get a response from Your Tack. After waiting a considerable amount of time with no response I decided to return for refund (there was a refund form included in the package). After keeping eye on the tracking number I waited 5 days after it was delivered and asked about my refund via email. This time I promptly received a reply apologizing and was told the refund would be done that day. Now today, 6 days after being told I would be refunded I received a refund for the key holder and belt, but not for the shipping I originally paid. Not only did I pay to return items that were wrong, Your Tack apparently expects me to pay for them to have shipped me the wrong item. Unless you’re in the mood for a headache, don’t waste your time with this company and shop elsewhere. Edited February 13 by Jeff Hillyard Quote Link to comment
Jeff Hillyard 788 Posted February 14 14 hours ago, Jeff Hillyard said: **Buyer Beware** Shop at own risk. I originally purchased a 3.5” belt in 2021 and found it to be of excellent quality and definitely best bang for buck for belt with simple brass buckle. After the 2022 season I needed a regular belt for everyday wear and wanted to add a Santa Key to my look. Given how much I liked the Santa belt I decided to purchase a dress belt and the key holder from Your Tack. I didn’t care for the Santa Key they sold and purchased a key elsewhere. When the belt arrived it was too large and they accidentally sent me the Santa Key instead of the key holder. After reaching out via email and Facebook I did not get a response from Your Tack. After waiting a considerable amount of time with no response I decided to return for refund (there was a refund form included in the package). After keeping eye on the tracking number I waited 5 days after it was delivered and asked about my refund via email. This time I promptly received a reply apologizing and was told the refund would be done that day. Now today, 6 days after being told I would be refunded I received a refund for the key holder and belt, but not for the shipping I originally paid. Not only did I pay to return items that were wrong, Your Tack apparently expects me to pay for them to have shipped me the wrong item. Unless you’re in the mood for a headache, don’t waste your time with this company and shop elsewhere. Update: after sending an email stating how disappointed that they had not refunded the cost of shipping, Your Tack refunded my shipping cost. 1 Quote Link to comment
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